RETUN POLICY

We want you to love your purchase. If there’s an issue, we’re here to help.

Return Window:
You may request a return within 7 days of receiving your item.

Eligibility:
To qualify, your item must be:

• Unused and in its original condition

• In the original packaging

• Returned with all accessories

Non-Returnable Items:

• Items damaged by the customer

• Products without original packaging

• “Change of mind” returns (since our product is custom-loaded with memories)

Damaged or Defective Items:
If your item arrives damaged or not working, contact us within 48 hours with:

• Photos or a video of the issue

• Your order number
  We will replace the item or offer a refund.

Refund Processing:
Once your return is received and inspected, refunds are issued to your original payment method within 3–7 business days.

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Unboxing Video Requirement:
All damage, missing item, or defective product claims must include a clear unboxing video showing the unopened package, the full unboxing process, and the issue.
Without this video, Soulsnaps cannot approve refunds or replacements.

For return requests, contact Soulsnapshelp@gmail.com .